RegTech Know-How Series #1
On 22 October 2018, the Luxembourg insurance sector regulator, the Commissariat aux Assurances (CAA), issued an impactful text in the form of CAA Circular 18/9 introducing new harmonized evaluation questionnaires relating to risks of exposure to money laundering and terrorism financing for life-insurance companies.
Circular 18/9 turns three years old today – and now that the initial push by life insurance companies for preliminary scoring of contract portfolios is over and that the next 2024 deadline is in sight, it is a great time to look back at its key requirements and contemplate as to how life insurers can make the most of the opportunities which digitalisation offers in order to enhance their assessment, risk-scoring and score lifecycle management methodology.
A look back at the key requirements stemming from Circular 18/9
In a nutshell, the CAA asked all Luxembourg life insurers to ensure that each contract in their portfolio be reviewed and assigned an Anti-Money Laundering (AML) risk score by relying on a new standardized evaluation questionnaire. Furthermore, the CAA wanted initial visibility on the overall risk scoring of all Luxembourg life insurance contracts by the end of 2019. To make meeting this deadline feasible, a two-step approach was implemented with the following key dates:
By then, life insurers had to score all existing contracts, but had the possibility for eligible contracts (i.e. individual insurance contracts which did not exceed a certain risk level) to either carry out a full manual assessment upfront, or to apply a temporary risk-based “model point” approach. In practice, the “model point” approach meant grouping contracts with homogenous risk profiles together, define a representative sample of contracts within each group, evaluating manually those sample contracts, and applying the mean score obtained for the sample to the group.
All sensitive contracts assessed through the model point approach must be manually re-assessed by then.
All less sensitive contracts assessed through the model point approach must be manually re-assessed by then.
However, these are deadlines and life insurers are expected to have an “action plan” before then enabling them to review all contracts within a “reasonable delay”. In addition, insurers must do the following on an ongoing basis:
- New subscriptions: the new questionnaires must be used for all new subscribed insurance contracts
- Contract movements/changes: every movement in a contract (e.g. additional payment, partial or total surrender, etc.), significant change (e.g. update of beneficiary clause, guarantee, transfer, etc.), or significant modification of an AML risk factor triggers:
- a full manual re-assessment for contracts assessed through the transitory model point approach in 2019,
- an update of the questionnaire for contracts already fully manually assessed in 2019 (based on the risk level resulting from the movement/change, there is the possibility to only update relevant questions).
- Periodic reviews in the absence of movement: There must also be internal procedures setting risk levels/criteria for carrying out periodic reviews of contracts even if there is no movement over a given period.
Challenges and opportunities
Circular 18/9 has therefore, on top of the obligation to review all stock contracts, created an ongoing obligation for life-insurers to integrate the new CAA questionnaire within their standard client onboarding process. On top of this, a process is also needed for monitoring and updating the information with each contractual or AML risk evolution. It is therefore strategic to build an efficient, resilient and sustainable processes to ensure compliance.
Below are a few considerations as to how digitalisation could be utilised to maximise efficiency and fluidity in meeting the Circular’s requirements:
- Using digital tools to enable quick score calculation: completing questionnaires and performing scores calculation efficiently is important. Although calculating scores manually may be feasible for an individual contract, doing so for all portfolio contracts can increase substantially operational risk. A digital transposition of the standard assessment questionnaires, with an automated score calculation, improves the overall efficiency and robustness of this sensitive process. The standard CAA questionnaire is a perfect candidate for digitalisation, with pre-defined answer possibilities and pre-attributed scores per response.
Although this may also be done using widely available digital tools (e.g. an excel sheet), implementation of a module in a dedicated contract portfolio management tool could be a robust and reliable alternative, as it improves reliability and facilitates control and maintenance of risk scorings. It has the additional benefit of enabling direct linking of the obtained score and questionnaire responses to the full contract/policyholder profile, as well as facilitating archiving and future updates.
- Optimising the communication channels used to obtain up-to-date and streamlined information: it may be especially challenging to collect all required information to properly fill in questionnaires (ideally whilst minimising the risk scoring) for existing contracts subscribed. In this case especially, but even for newly subscribed contracts, a fluid information stream between involved parties (end-client-broker-insurance company) is paramount. This can be optimised using digital channels, for example by creating remediation campaigns addressed either to brokers and/or directly to end-customers. These can be carried out via email or paper mail complemented by other means such as SMS channels letting the customer select the preferred approach.
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Some sections of Circular 18/9 standard questionnaires may justify triggering a remediation process for existing stock contracts, geared towards obtaining up-to-date documents/information from end-customers and/or brokers to be able to insert up-to-date responses generating a lower risk score. For instance, up-to-date pre-obtained identification documents adds zero risk points, whereas, if this documentation is absent, four risk points are added to the overall score for the contract. The CAA also recommends this for tax compliance documentation, stating that “a good practice consists notably in obtaining a tax compliance statement from the client”.
For most standard questions in Circular 18/9, a delegation to brokers could be envisaged, for instance by making completion a mandatory part of the onboarding process for a new client contract. Although ultimate responsibility for compliance and risk assessment remains with the life insurance company, this can save precious back-office time by stream-lining the obtention of most required information.
- Using digital platforms to fluidify internal communication streams: communication platforms connecting different departments can facilitate interactions and in turn, compliance with Circular 18/9 obligations, for instance by triggering an automatic assessment review by the compliance department in the event of a contract modification notified by back-office teams – which is important to comply with the ongoing obligation to update the questionnaire assessment where there is a movement on the contract.
- Efficient score lifecycle management: Circular 18/9 requests life insurers to have a high traceability of assessments carried out and resulting scoring. Section 3.6 of the Circular imposes the following:
“It is essential that companies can identify at any time in their management systems the contracts that have been scored through the “model point” approach.
In addition, the initial score of each contract (and each question), whether it is derived from manual or automatic scoring, as well as all successive scores, must be stored in an electronically usable system and be accessible at a given date in order to ensure a reliable audit trail.”
Life insurance companies should look to use tools that will improve the process efficiency in storing and updating scores, as well as be sufficiently reliable over time to avoid loss of data/difficulties in retracing score and assessment updates (e.g. avoid manual encoding).
- Optimised use of pre-existing information: Some of the information needed to complete the 18/9 questionnaire is information that would have been already collected for other reporting/regulatory purposes, or simply for back-office contract management purposes. For example, the type of investment profile of the contract and the premium amount are information elements that are also required to comply with the risk categorisation obligations pursuant to CAA Circular 15/3. Beneficiary clause characteristics, meanwhile, would likely already be collected for legal/compliance purposes.
Having a centralised database containing the source information, which can be used from there for multiple purposes, is a good way of maximising efficiency whilst avoiding potential errors resulting from duplicating information (especially manually), therefore also improving data/information quality.
How can we help?
Finologee can assist you with its KYC Manager solution.
KYC Manager is a digital onboarding and KYC file lifecycle management tool. It helps Luxembourg-based entities subject to anti-money laundering obligations to optimise the management of their KYC and AML-related processes connecting with their end-customers (i.e., individual and legal structures), front-office and compliance departments.
KYC Manager can provide you with a centralised tool where segregated environments (e.g. Back Office – Broker – End-Client) enable various stakeholders to have dedicated workflows thereby streamlining the flow of information between the relevant parties while maintaining an appropriate level on independence. Some use cases for capitalizing on this to optimize your Circular 18/9 obligations are illustrated below.
1. KYC Manager assists you in your client/contract onboarding process by transposing the Circular 18/9 questionnaire into its workflows.
By transposing the questionnaire in its solution, KYC Manager enables you to fill the required questionnaire in a streamlined manner when subscribing a new insurance contract. The tool transposes the questionnaire with its various questions and internalises the answers to extract and calculate a risk score automatically for each newly onboarded client/contract. It therefore enables a simplified and frictionless digital onboarding for both the end-customers and the compliance teams.
2. KYC Manager helps you with your client/contract lifecycle management and AML Risk Score reviews
- From a client perspective
CAA Circular 18/9 stipulates that a process is needed for monitoring and updating the information with each contractual or AML risk evolution. With its lifecycle management functionality, for each existing client, KYC Manager will enable you to comply with this obligation as you will benefit from a lifecycle view of each client, be able to perform easy data refreshes, ongoing due diligence and periodic KYC reviews. The refresh of a client file automatically updates its client risk score. Our analysis tool also allows you to review groups of clients (through filters) or to carry out reviews at an individual level.
- From a contract perspective
By transposing the entire CAA Questionnaire into its platform, KYC Manager not only assists you in managing your different clients but also their associated insurance policies/contracts. With its lifecycle management functionality, changes to an existing policy (e.g. new beneficiary, top-up premium, etc.) can therefore also easily be integrated and translated into an automatically updated risk score.
3. KYC Manager helps you engage in remediation campaigns addressed to clients/brokers, with multiple available communication channels.
KYC Manager helps you perform remediation exercises which would be required on your existing client base. Through a remediation campaign, client data can easily be brought up-to-date and questionnaire risk scores automatically be adjusted.