Legal information

This website is provided by:
Finologee S.A. (hereafter referred to as “Us”, “We” or “Our”),
“Société Anonyme” (public limited company) incorporated under the laws of the Grand-Duchy of Luxembourg
7, rue J. Fischbach, L-3372 Leudelange”;
RCS Luxembourg B217853.
Support PFS (license No 06/19 as of January 24th, 2019), licensed as “Client communication agent”, and “Operator of secondary IT systems and communication networks operator of the financial sector”, respectively under the provisions of Article 29-1 and 29-3 of the Law of 5 April 1993 on the financial sector.
If you wish to contact us, please use the address: info@finologee.com

Finologee S.A. (hereafter referred to as “Us”, “We” or “Our”),

Access to, and/or/together with any other use (the “Use”) of this website (the “Website”) is subject to the General Terms and Conditions of use described below
(the “GTC”).

When Using the Website and its related services, you (“You”) agree unreservedly to comply with the GTC. Should You do not agree with any of the terms of the GTC, You must stop using the Website.

The GTC might change from time to time at Our sole discretion, and You are required to consult it regularly. Should You do not agree with any of the changes made to the GTC, You must stop using the Website.

The texts, documents, newsletters, and/or/together with or any other material which are published on the Website (collectively referred as the “Content”) are notably intended for information and marketing purposes only. Content shall not be construed with any professional service and shall not be considered as such.

The Content may be not up-to-date, complete or accurate. The Content may be removed from the Website at any moment and without notice.

The Website together with any Content contained therein (text, images, graphics, sound, animations and videos, including the layout) is original material owned by Finologee S.A. or its licensors and protected as such by authors’ rights, trademarks, copyright, designs, database rights and/or any other applicable intellectual property right, whether registered or likely to be registered.

It is strictly forbidden to reproduce, copy, redistribute, extract from its database or re-use, or exploit in any manner, in whole or in part, by any means, and on any medium, any Content of the Website without Our express permission.

The Use of the Website shall not be interpreted consequently as assigning of
granting any “licence” on the rights mentioned above derived from the Website
and any Content.

Please note that the Website contains materials and content that may be protected
by third-party intellectual property rights. The use of these third-party materials
and content may be subject to terms and conditions determined by the
respective third party.

You may print and temporarily store copies of the Website pages and Content for Your personal use provided that such print/temporary reproduction (the “Reproduction“) does not alter the Website page or the Content. You may provide the Reproduction to third parties for their personal use provided that You (and; if any, the third parties) (i) quote Finologee S.A. as the source, (ii) make no direct or indirect commercial use of the Reproduction and (iii) inform such third parties of this GTC. Permanent copying or storage of the Website (or any part thereof) or the re-distribution thereof by any means is not permitted.

The Website may contain hypertext links to other websites managed by third-parties (the “Links”). As We do not systematically monitor the content of those third-party websites, We are not responsible, and We shall not be held liable for the content of those websites, and particularly for the lawfulness or accuracy of such third-party content.

We are not responsible for any hypertext link operated by third parties that direct or redirect to the Website or Content hosted thereon. We reserve the right to prohibit and/or block any such hypertext links without prior notice. We further decline being held liable for such prohibition.

Please refer to our Privacy Policy for more details on the processing of personal data resulting from the Use of the Website.

Please refer to our Privacy Notice regarding this matter.

The Website, together with all Content or third-party content contained therein, is provided “as is” without any warranty of any kind. The Use of the Website and its Content is made at Your own risk.

To the extent permitted by the applicable law, We shall not be responsible or held liable for any damage arising from or in connection with the Use or the unavailability of the Website and/or the Content hosted and published thereon, including but not limited to any loss of profit, loss or deterioration of data, infection or deterioration of Your equipment by malicious software, etc.

The GTC are governed by the Law of the Grand-Duchy of Luxembourg.

Any dispute arising out of or concerning the Use of the Website, or in connection with the GTC, shall be subject to the exclusive jurisdiction of the Luxembourg Courts.

Last Updated: 26/09/2022
Version No: 1.2

This Privacy Notice explains how Finologee S.A., a société anonyme incorporated under the laws of Luxembourg, registered with the Registre de Commerce et des Sociétés de Luxembourg under number B217853, with registered office at 7, rue J. Fischbach, L-3372 Leudelange, Luxembourg (“Finologee”, “we” or “us”), as controller, collects, uses, shares and otherwise processes your Personal Data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Luxembourg law of 1 August 2018 on the general data protection framework.

This Privacy Notice informs you about the Personal Data we collect about you, how we use and share it, and the choices and rights you have in relation to it.

When using the term “Personal Data” in our Privacy Notice, we mean information that relates to you and allows us to identify you, directly or indirectly, as defined by the GDPR. Depending on the context, we process your Personal Data on the basis of one or more of the following legal bases:

• We process Personal Data where necessary to perform a contract with you or to take steps at your request before entering into a contract, for example to respond to your requests and provide the information or services you have asked for, and to comply with our legal obligations.

• We process Personal Data on the basis of your consent, in particular for newsletter subscriptions and non-essential cookies, as further described in Sections 5 and 10 below. You may withdraw your consent at any time, without affecting the lawfulness of the processing carried out before its withdrawal.
• We also process Personal Data on the basis of our legitimate interests where we have assessed that these interests are not overridden by your rights and freedoms. These interests include, in particular, developing and promoting our business, communicating with our business contacts, organising and documenting our events, operating and securing our website, and establishing, exercising or defending legal claims.

We use your Personal Data for the following purposes, or as otherwise described at the point of collection:

For which purpose do we process your Personal Data?
Providing you with the service you have requested while browsing our website
Providing you with information/resources (and related accesses), or any other services that you may have requested from us
Sending you communications related to our products and services (e.g. newsletter and email marketing)
Organising and promoting our events, conferences and webinars
Managing and securing our website and displaying it properly on your device(s)
Analysing the use of our website and our online advertising
Complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities
Establishing, exercising or defending legal claims

The categories of data collected for the above purposes are the following:

• Personal and professional identification information: name and surname, postal and email address, phone number; and in the context of B2B marketing and business development activities, job title, employer and business email address.
• Content or messages you send to us or otherwise provide directly to us, such as enquiries, questions, comments and answers to questions.
• Technical and usage data, such as IP address, device and browser information, pages visited and your interactions with our website and email communications, as further described in Sections 5 and 10 below.

We collect Personal Data that you provide to us directly when you use the features available on our website, for example when you complete a contact or registration form, subscribe to our newsletter or mailing list or otherwise interact with us. We also collect certain technical data automatically when you browse our website (see Section 10) and, in the context of our business development activities, obtain professional contact data from other sources (see Section 5).

Where we collect Personal Data through our forms, we indicate which information is required to handle your request. Any other information you choose to provide is optional.

We use your Personal Data only for the purposes for which it was collected, or for compatible purposes. If we intend to use it for an unrelated purpose, we will inform you beforehand of that purpose and of the legal basis on which we rely.

Personal Data relating to job applications is processed as described in a separate notice, available on our careers website.

We may use the following categories of third-party service providers to process and store your data:

• Website hosting and content management providers, which we use to host and manage the content of this website.
• Technology providers that operate the features available on our website, such as forms.
• Email marketing and customer relationship management (CRM) providers, which we use to manage marketing subscriber lists, send emails to our subscribers, and maintain our business contact database.
• Web analytics and advertising providers, which we use to measure how our website is used and whether visits from our online advertising lead to enquiries.

• Website visitor intelligence providers, which provide us with insights into the organisations (not the individual persons) that visit our website, based on the IP address of their network.
• Consent management providers, which record the cookie choices you make on our website.
• Email and office software providers, through which the enquiries you submit via our website forms are delivered to our team.
• Event and webinar platform providers, which we use to organise our events and webinars and to manage registrations.

Some of these providers may be based outside the European Economic Area (“EEA”). Where this is the case, the safeguards described in Section 6 below apply.

As a matter of policy, Finologee does not sell your Personal Data and does not provide it to third parties for their own purposes without your consent. Apart from the service providers described in Section 3, we disclose your Personal Data only in the situations described below, or where required by law or necessary to establish, exercise or defend legal claims.

When you participate in an event or webinar organised by Finologee, whether alone or together with partners, photographs and recordings may be taken and published, for example on our website and social media channels. Participants are informed of this in advance. We process these images on the basis of our legitimate interest in documenting and promoting our events or, where required, on the basis of your consent.

Participants who do not wish to appear in a photograph or recording are invited to keep their camera and microphone disabled during webinars or to notify the organiser in advance.

Exceptionally, where you participate in an event that we co-organise with one or more partners, and you consent to the sharing of your information, we may provide your contact details to those named partners so they can contact you about the event and their related products and services. Those partners will act as independent controllers and will provide their own privacy notices.

We may include you in our newsletter and marketing mailing lists on the basis of:

• Your consent by subscribing to our newsletter or marketing mailing list through Finologee’s website;
• Our legitimate interest in the case of newsletter and/or marketing communications sent to you in the context of your professional activities. In this case, data may be collected from you directly (for example when we interact with you in the context of our products and services, when you visit or contact us, or when you register to attend an event or appointment) or obtained from the other sources described below.

We may also obtain professional contact data (such as name, job title, employer and business email address) from other sources, such as publicly available professional sources (for example professional networking sites, company websites and event programmes), event organisers, partners and business information providers. We do so only where we have assessed that contacting you is relevant to your professional activities and consistent with your reasonable expectations. Where we obtain your data in this way, we will inform you of this, and of your right to object, in our first communication with you.

Our email communications may include tracked links or similar technologies to help us understand whether our communications are relevant to you. This may involve the collection of certain technical data such as your IP address, and information about how you interact with our emails. For full details on how to opt out, please see your right to object below.

Your right to object to direct marketing. Where we process your Personal Data for direct marketing purposes on the basis of our legitimate interest, you have the right to object to such processing at any time. If you object, we will stop processing your data for direct marketing purposes without undue delay. To exercise this right, you may use the opt-out mechanism included in any marketing communication we send you, or contact us directly at dpo@finologee.com.

Some of our service providers, or their subcontractors, may process Personal Data outside the EEA, including in the United States. Where this is the case, we ensure that your Personal Data receives an adequate level of protection by relying on an adequacy decision of the European Commission, by entering into standard contractual clauses adopted by the European Commission, or by otherwise ensuring appropriate safeguards in accordance with the GDPR.

If you have questions about the means we implement to ensure adequate protection of your Personal Data transferred outside the EEA or wish to obtain a copy thereof, please contact us via dpo@finologee.com.

Under the GDPR you have various rights as an individual which you can exercise under certain circumstances in relation to your Personal Data that we hold. These rights are to:

• Request access to your Personal Data (commonly known as a “data subject access request”) and request certain information in relation to its processing;
• Request rectification of your Personal Data;
• Request the erasure of your Personal Data;
• Request the restriction of processing of your Personal Data;
• Receive the Personal Data you have provided to us in a commonly used and machine-readable format;
• Object to the processing of your Personal Data based on our legitimate interests and, at any time, to the processing of your Personal Data for direct marketing purposes (see Section 5);
• Withdraw your consent at any time where processing is based on your consent;
• Lodge a complaint with the Luxembourg National Commission for Data Protection (Commission Nationale pour la Protection des Données, “CNPD”), 15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg (www.cnpd.public.lu), without prejudice to any other administrative or judicial remedy.

If you wish to exercise any of these rights, please contact us at dpo@finologee.com.

Automated decision-making and profiling. We do not make decisions about you based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. We use analytics tools to understand how our website and communications are used, but no such decision is made on this basis.

We implement appropriate technical and organisational measures to protect your Personal Data against unauthorised or unlawful processing and against accidental loss, disclosure, destruction or damage.

Our website and the information you submit through it are hosted within the European Union. Where one of our service providers processes data outside the EEA, the safeguards described in Section 6 apply.

We will only retain your Personal Data for as long as we need it in order to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements.

For marketing, communications, events and business development, including event and webinar registrations, we retain your Personal Data for a maximum of five (5) years from our last interaction with you or, where there has been no interaction, from the date on which we obtained your data, unless you object earlier.

For other processing activities, including website enquiries, contact form submissions and matters relating to legal claims, we retain Personal Data for as long as necessary for the relevant purpose and, where applicable, for the duration of any applicable statutory limitation period.

A cookie is a small text file that a website places on your device when you visit it. We also use similar technologies, such as tags and scripts, which we refer to together as “cookies”.

How we use cookies
We use strictly necessary cookies to operate our website and to remember your cookie choices. Subject to your consent, we also use the following non-essential cookies:

Analytics cookies

• Google Analytics, which helps us understand how visitors use our website so that we can improve it;
• HubSpot, which helps us understand how our website is used and, where you have interacted with us (for example by submitting a form), may link your visits to your contact details in our customer relationship management system.

Advertising cookies

• Google Ads, which measures whether visits from our online advertising lead to enquiries;
• Leadfeeder by Dealfront, which provides us with insights into the organisations (not the individual persons) that visit our website, based on the IP address of their network.

Some pages of our website display content from third parties, such as videos (YouTube), social media posts (LinkedIn) and product tours (Figma). These providers may set cookies that are necessary to display this content and, subject to your consent, other non-essential cookies. They process the related data as independent controllers, in accordance with their own privacy policies, which provide further details, including on cookie duration.

Non-essential cookies are only placed on your device with your prior consent. Analytics and advertising cookies are kept for a maximum of two (2) years. Where you have not consented, or have withdrawn your consent, only strictly necessary cookies are used. You can change your choices at any time through the cookie preference tool on our website.

More information on how these providers process data is available in their privacy policies: Google, including YouTube (policies.google.com/privacy), HubSpot (legal.hubspot.com/privacy-policy), Dealfront (www.dealfront.com/privacy-policy), LinkedIn (www.linkedin.com/legal/privacy-policy) and Figma (www.figma.com/privacy).

If you have questions or concerns regarding this Privacy Notice or you wish to exercise your rights in relation to your Personal Data, please do not hesitate to contact us at dpo@finologee.com or send your request to the following address:

FINOLOGEE S.A.
7, rue J. Fischbach,
L-3372 Leudelange,
Luxembourg

This Privacy Notice was last updated on 4 November 2026. We reserve the right to update this Privacy Notice from time to time to reflect changes in our practices or applicable law. Where changes are material, we will take reasonable steps to inform you, for example by posting a notice on our website or sending you a communication directly.

If our services have fallen short of your expectations and you wish to lodge a complaint, the following procedure sets out how we will handle it.

This procedure applies to any person wishing to lodge a complaint, whether a direct client, an end-user of our services, or any third party affected by our activities. A complaint is a request made to Finologee to recognise a right or to obtain redress for a harm suffered. A simple request for clarification, a technical query, or a service installation issue does not constitute a complaint.

This procedure is aligned with the following Luxembourg regulatory framework:

• CSSF Regulation N°16-07 on out-of-court complaint resolution;
• CSSF Circular 17/671 specifying the application of CSSF Regulation N°16-07 of 26 October 2016 on out-of-court complaint resolution.

Complaints should be submitted by email or by post to:

Finologee S.A.
Customer Support Department
7, rue Jean Fischbach
L-3372 Leudelange
Luxembourg
Email: customer-support@finologee.com

To enable efficient handling of your complaint, please provide your name, your contact details, and a description of the matter.

A written acknowledgement of receipt will be sent within ten business days of receipt of the complaint, unless a substantive response has already been provided within that period.

Each complainant will be informed of the name and contact details of the person handling their file, and will receive updates on the progress of their complaint.

If you do not receive a response, or if the response provided does not address your complaint to your satisfaction, you may escalate the matter to Finologee’s management. The person responsible at this level is our Chief Executive Officer.

Finologee S.A.
Chief Executive Officer
7, rue Jean Fischbach
L-3372 Leudelange
Luxembourg
Email: info@finologee.com

If the escalation above does not lead to a satisfactory outcome, we will provide you with a full written explanation of our position. You may then refer the matter to the Commission de Surveillance du Secteur Financier (CSSF), Luxembourg’s financial sector supervisory authority, for out-of-court resolution. A request must be filed with the CSSF within one year of the date on which the original complaint was submitted to Finologee.

Commission de Surveillance du Secteur Financier
283, route d’Arlon
L-2991 Luxembourg
Luxembourg
Email: reclamation@cssf.lu

Details of the CSSF out-of-court complaint resolution procedure are available at: https://www.cssf.lu/en/customer-complaints/