On 29 September, Finologee and Fund Channel hosted a webinar exploring how the fund distribution platform digitalised its KYC operations with Finologee’s KYC Manager and then built on this foundation to introduce KYC mutualisation.

Jonathan Prince, co-founder and Chief Sales Officer at Finologee, presented the model, and Alexis Muriel, AML-KYC Manager at Fund Channel, shared how it works in practice and the operational results achieved so far.

For fund administrators, transfer agents and other service providers operating across the fund ecosystem, the challenge is a familiar one: the same investor or entity may interact with multiple parties, each requiring KYC information, supporting documentation and regular follow-up. This can result in similar information being collected and reviewed several times across the distribution chain.

The question is therefore not only how to digitalise KYC, but also how to reduce repetitive operational work while maintaining appropriate controls, auditability and each party’s responsibility for its KYC decisions.

The Fund Channel case study

Fund Channel connects more than 600 asset managers with over 100 distributors across 14 countries and has more than EUR 660 billion in assets under intermediation. At that volume, KYC becomes an operational topic in its own right.

The team first entrusted Finologee with digitalising its client onboarding and KYC review, bringing end clients, front office and compliance into one flow on KYC Manager. It then built the second phase on the same platform: KYC mutualisation, so that a file reviewed once can be relied on by other authorised counterparties.

The first step was digitalisation and Alexis shared concrete results during the webinar:

“I have some strong numbers on KYC digitalisation: we have improved our KYC processing time by around 30%. And today, 80% of the clients we invite to KYC Manager complete the journey on the platform. Eight out of ten.”

Alexis Muriel, AML-KYC Manager at Fund Channel

For teams managing KYC at scale, these figures illustrate the potential operational impact of moving away from fragmented, email-based processes towards a structured digital workflow: information and documents are collected in one place, cases can be followed throughout the process, and compliance teams retain control over review, risk classification and approval.

On the client side, feedback has particularly focused on the guidance provided throughout the process and the ability to submit documents directly through the platform rather than exchanging large files by email. When auditors come on site, Alexis can provide them with read-only access, allowing them to select and review their own samples directly.

On that foundation, Fund Channel offers KYC as a Service to asset managers, distributors and, since the launch of FC Liquidity, corporates. Fund Channel collects, reviews, maintains and refreshes the file; the counterparty validates it and keeps the decision. Any reuse by another authorised party requires the investor’s explicit consent.

How KYC Manager works

A recorded walkthrough showed the process from start to finish, as Fund Channel’s team runs it day to day. The client’s designated KYC contact logs in through a secure link with a one-time code. The client then works through a flow that adapts to their answers, adding beneficial owners, and uploading documents with tooltips explaining each request.

At the end, they validate an automatically generated profile report, which locks the file. The team reviews everything in one view, screens individuals and legal entities, and applies a four-eyes control. The platform suggests a risk level, but the final classification stays with the team. Every action is recorded in the audit trail.

Each step is explained in greater detail on the KYC Manager – How It Works page.

In conclusion

Alexis closed on digitalisation as a change to the broader KYC operating model, not only to compliance. For fund administrators and other service providers managing KYC across multiple relationships, the Fund Channel case illustrates how digitalisation can streamline the process, while mutualisation can help address the duplication of KYC work across the wider distribution ecosystem.

More KYC Manager client stories are available on the success stories page.

To discuss a similar setup, book a demo.

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