Swiss Life Global Solutions, a leading European life insurance provider, has selected Finologee’s KYC Manager to centralise and automate its lifecycle management processes across multiple jurisdictions, supporting ongoing customer reviews in line with a risk-based approach.

For its Luxembourg and Liechtenstein operations, Swiss Life Global Solutions required a Luxembourg-compliant KYC solution for its Global Private Wealth (GPW) business – one capable of supporting regulatory obligations across multiple entities while remaining flexible enough to adapt to internal processes and local requirements.

The solution

KYC Manager is Finologee’s financial industry-compliant SaaS platform designed to support regulated institutions in enhancing workflows, onboarding and operations from a single platform. The solution combines a ready-to-use KYC management stack with rapid deployment capabilities and a high degree of configurability, allowing institutions to adapt the tool to their specific requirements.

The platform enables organisations to centralise client data management, automate recurring reviews and efficiently manage follow-ups with customers to keep client information and documentation up to date.

“We were looking for a customer lifecycle management solution to automate recurring reviews that was tailored to our needs, user-friendly and compliant with Luxembourg regulations, while at the same time capable of covering multiple jurisdictions.”

Andrews Goethals, Deputy CEO at Swiss Life Luxembourg

The implementation

The rollout of KYC Manager at Swiss Life followed a phased approach.

Phase 1: Centralised client data management

In the first phase, KYC Manager was configured to align with Swiss Life Global Solution’s  internal workflows and the full customer base was batch-imported into the platform. This enabled Swiss Life to perform a comprehensive screening of all client files in a centralised and consistent environment across its group entities.

Phase 2: Ongoing lifecycle management and customer outreach

In the second phase, Swiss Life Global Solutions leveraged KYC Manager to manage ongoing lifecycle reviews and recurring screenings. Following a risk-based approach, screenings are automatically run at defined time intervals.

When outdated or incomplete information is identified, operational teams can manage follow-ups directly within the platform, including updating customer data and documentation by directly contacting customers, ensuring client records remain accurate and compliant throughout the customer lifecycle.

“Beyond the efficiency gains typically associated with digitalisation, KYC Manager provides our teams with a single, employee-centric platform that as streamlined recurring reviews for our Global Private Wealth business, enabling continuous process improvement.”

Andrews Goethals, Deputy CEO at Swiss Life Luxembourg

Phase 3: Continuous optimisation driven by user feedback

In a third phase, Finologee and Swiss Life Global Solutions are working together to further expand the use of KYC Manager features, continuously optimising lifecycle management capabilities. The focus is on improving the day-to-day efficiency of operational teams by refining workflows and enhancing the platform based on user feedback.

About the partnership

“The cooperation with Finologee was efficient and transparent from the very beginning. Following a discovery phase to fully understand our exact demands, both project teams worked in close coordination at all times. As a result of Finologee’s comprehensive deployment process, we were able to complete our first project phase within just a few months.”

Andrews Goethals, Deputy CEO at Swiss Life Luxembourg

“KYC Manager is designed to support continuous client screening and lifecycle management, helping institutions maintain up-to-date customer data over time and across jurisdictions.”

Jonathan Prince, co-founder & CSO at Finologee

For more information about KYC Manager, visit finologee.com/kyc-manager/

Discover KYC Manager

Share article on social media