Whatis it?
Compliant & multi-channel digital KYC data, document retrieval and consent automation toolkit

Finologee’s KYC Remediation toolkit enables financial industry professionals to retrieve and update client KYC files, identity and evidence documents, customer consent, approval and e-signatures, as well as due diligence and profile/risk assessment files. Interactions with clients are operated via e-mail, SMS, secure chat features, automated voice and on-demand call centre services. A compliant selection of partner FinTech services implemented on our Trusted FinTech Platform such as automated document recognition, video chat sessions, identity validation via a low value bank transaction, one-time passwords and electronic signatures power very efficient and fully digital customer journeys to make this process as smooth as possible for your clients.

Our custom form generation engine and a state-of-the art business process management system allow for the design of custom processes adapting to the specific needs and context. Channels to be used for getting in touch with customers can be selected according to preferences, client typology or risk levels, with the possibility of implementing escalation mechanisms, for instance if getting in touch via a first channel was unsuccessful.

Clients can be provided with white-labelled and tailor-made forms and interfaces meeting the requirements of your own processes, procedures and data structure. Backoffice dashboards and interface features enable the management of client files, document, data and consent retrieval campaigns. They may also be used by your third-party providers that run KYC remediation campaigns on your behalf.

The KYC Remediation toolkit runs on Finologee’s highly secure Trusted FinTech Platform that is fully operated by the company and compliant with Luxembourg regulation. Finologee is a regulated financial services professional (‘Support PFS’) supervised by the Luxembourg regulator CSSF.

What arethe features?

01

Multi-channel (SMS, Email, Voice, Postal Mail) interaction with clients

02

Automated customisable process escalation methods

03

High performance business process management

04

Flexible & risk-based user authentication mechanisms

05

Fully customisable process, screens, data entry fields

06

Dynamic/risk-based user journeys with customizable matrix

07

Relies on best-in-class third party FinTech building blocks

08

Automated ID & other document scanning

09

On-request video chat service with agents

10

Compliant e-signature & consent management

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API access, back-office tool or use by 3rd party (outsourced remediation)

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Multi-format delivery to back-office and API connectivity

How does itwork?

KYC remediation campaigns and related user journeys are typically triggered by either an institution’s client managers, a back-office/compliance team or by a third-party provider that handles remediation efforts on behalf of the institution.

Using a back-office dashboard and interfaces, customer data (names, email, SMS, existing data to be validated …) is uploaded to Finologee’s secure KYC Remediation toolkit and filled into the tool’s database. Processes and user journeys are defined upfront by the institution with the help of Finologee (and potentially a third-party advisor or law firm) and deployed on Finologee’s Trusted FinTech Platform, using both communication channels (Email, SMS, push notifications, automated voice, call centre, secure chat with chatbots automated postal mail) and data forms and screens that have been implemented according to the specifications agreed on.

Campaigns addressed either to individual customers or customer categories or groups are triggered via the back-office tool. Customers receive messages or calls encouraging them for instance to connect to a secure web interface to provide their new ID document or additional evidence for the origin of funds. Requests can also be sent out for clients to go through a MiFID II/IDD assessment questionnaire, to confirm the delivery of an update of terms and conditions, to electronically sign a subscription agreement to a new product or to confirm an address … virtually and data, document, information or consent/signature can be retrieved.

The system provides for dynamic user journeys based on risk categories, on-the-fly assessments or decisions based on a matrix or tree. For instance, a customer confirming a low-risk nationality and country of residence that is not a PEP and that does not present additional risks can be guided to a shorter and more efficient journey, using a different set of questions, data and documents to be provided than a medium or high-risk client. As an alternative to custom scenarios based on risk-levels, our system can also let users choose which features they prefer. For instance, you may let users select if they want to go through a video chat session with a human operator, they would rather use a chatbot-driven journey or if they would prefer a web forms-based process.

Implementations with our clients are usually white-labelled: users will get a consistent experience displaying your corporate identity and implementing your design guidelines on every screen.

At the end of the process, data sets get delivered automatically via API or upload to the institutions systems for further processing or automated insertion into CRMs and databases.

What arethe components and benefits?

Optimised screens & UX

Beautifully designed & thought-through interfaces for a high-end user experience.

Business Process Management

Full-fledged Business Process Management engine with visual process design/export.

Analytics & Tracking

Statistics & tracking module for custom reports & conversion monitoring (QlikView).

Process Visualisation

Interactive & heat-maps that show user progress & bottlenecks.

Session Management

Advanced session management and ‘pick-up where you left’ in case of interruption.

(Resume)

Multi-purpose Updates

Data, documents, consent, signature, forms and assessments retrieval.

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3rd party Product Integration

Neat integration of third-party services with a possibility to mix features, jointly or alternatively.

Access Management

Multi-level accesses/rights and easy integration with 3rd party systems for authentication/authorisation.

Back-Office Dashboard

Client data upload, campaign triggering, follow-up, management.

Cross-device Compatibility

Mobile and desktop optimisation – Designed from the ground up for the context it is used.

E-Signature

Qualified signature (eIDAS-compliant) or standard consent with detailed logging/session information.

Custom output

Formats (data sets, PDFs and files …) and delivery channels (API, upload, 3rd party storage …) are fully customisable.

Valueproposition
One-stop-shop for best-in-class KYC FinTech

Finologee has built a product that combines both its own components and best-in-class FinTech products by 3rd party partners – all served with a Luxembourg ‘Support PFS’ licence.

Straighforward outsourcing

Finologee makes the outsourcing process easy and straightforward for banks and other (Luxembourg) financial industry entities: we verify and provide documentation covering each of our partners enabling you to meet your regulatory obligations.

Regulatory Compliance

We operate under a Luxembourg “Support PFS” licence that gives financial institutions the highest level of comfort for outsourcing their digital customer onboarding and data/document retrieval processes.

Your own process & design

The product be configured to meet your exact procedure, taking into account all data, documents and information, as well as the exact risk matrix including several dimensions, so you’ll have a maximum level of comfort.

High-end & compliant hosting and operations

Finologee’s Trusted FinTech platform runs on a high-performance redundant Support PFS operated and CSSF-regulation compliant infrastructure located in Luxembourg.

Let us & our partners help you

Our project management teams know how to run implementation projects and can help you steering them, with your IT, legal & compliance, marketing and management teams. We also work in close collaboration with several advisory and law firm partners.

Continuous product updates

We continuously enhance our product at feature and performance levels and to meet regulatory changes. Our partner list continues to grow, so you can choose at any time to embed new features or partner services into your product.

ProductPartners

IDnow

IDnow provides the video call feature embedded into Finologee’s Digital Onboarding product, including the video chat operations with IDnow’s call centre agents.

ARIADNEXT

AriadNEXT’s text and document recognition and verification technology is integrated with the Finologee Identify & Consent App, also handling the face match feature comparing a live picture taken during the process to the picture on the ID document.

LuxTrust

LuxTrust’s services are integrated and available to Finologee’s clients both for end-user identification using the user’s existing LuxTrust certificate and for qualified eIDAS-compliant electronic signature.

Resources
Please find here all the related material to KYC Remediation
KYC Remediation Product Sheet

Our guide provides some key insights on KYC Remediation.

Download

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